LeasePlan is one of the world’s leading leasing companies. The company is providing services for drivers and corporate customers, whose requirements are handled by call center operators. The loading speed has to be swift to process requirements adequately and it was one of the top priorities of the client for the new CC3 system.
Years ago, we also created the previous CC2 system for the client and the user interface suited the call center operators. However, the increasing demands on the entire system could no longer be addressed by small tweaks and large changes would already result in a slowdown of the system.
Therefore, our goal was to create a new, faster system that allows integration with other business applications and keeps the existing user interface so that users do not have to re-learn everything.