Application And Support For A Call Centre

Integrating multiple systems into one dashboard

The app now provides stats and reports

The operator provides better and faster service to the customer

Challenge

The call centre operators dealing with insurance claims, replacement vehicles and assistance services had several different systems at their disposal, which were complicated and slow to use when the customer was on the phone expecting help. So the new app had to work on both desktop and web.

Faster customer assistance from the operator
Provision of better information/advice to resolve the incident

Solution

Simplification has been achieved by integrating several systems into one dashboard, which provides the operator with a comprehensive overview and thus speeds up the resolution of typical situations. The application also now offers statistics and reports. Both versions of the application (desktop and web) use only one code and their user interface is therefore generated in real time.