Privacy Policy

Your privacy is important to us, and we want you to know exactly how we handle your data. The information we collect about your behavior on our website helps us optimize it for the best possible experience. And if you decide to share your personal information with us (for example, when filling out a contact form), we keep it safe and use it only for the purpose of mutual communication.

MEMOS Software s.r.o.

Na Královce 31/4,

101 00 Praha 10

Contact:
(+420) 222 560 345

[email protected]

This privacy policy (hereinafter referred to as the “policy”) sets out how MEMOS Software s.r.o. protects, collects, and uses personally identifiable information (hereinafter referred to as “personal data”) that users may provide on the memos.cz and redque.cz websites and any products or services contained therein.

Below, we provide information about your options for learning how your personal data is handled, how you can access it, and how you can update it.

Shromažďování osobních údajů

Na webových stránkách zaznamenávají naše servery automaticky údaje, které zasílá váš prohlížeč. Údaje zasílané prohlížečem jsou např.: informace o adrese IP vašeho zařízení, typ a verze operačního systému, typ a verze vašeho prohlížeče, jazykové preference nebo webová stránka, kterou jste navštívili před webovými stránkami naší společnosti, dále pak údaje o tom, které části našeho webu jste navštívili, kolik času jste na nich strávili, jaké informace jste na našich webových stránkách vyhledávali, čas a datum přístupu na stránky a další statistické údaje. Automaticky shromažďované informace jsou používány k rozpoznání případů potencionálního zneužití a ke sběru statistických údajů užívání našich stránek.

Shromážděné statistické informace uchováváme tak, aby byla zajištěna anonymita uživatele a nemohly být s konkrétním uživatelem spojeny.

Webové stránky naší společnosti, případně produktů můžete navštívit, aniž by bylo nutné poskytnout nám údaje o své totožnosti nebo jakékoli informace, s jejichž pomocí by ve vás bylo možné rozpoznat konkrétní identifikovatelnou osobu.

V případě zájmu o zaslání informací k našim produktům nebo přístupu do určitých funkcí našich stránek (např. „kontaktujte mě“, „demo“ produktu Redque a další) budete požádáni o některé Vaše osobní údaje (např. Vaše jméno a příjmení, emailovou adresu, telefonní číslo, společnost, pokud je to nutné, tak vytvoření jedinečného hesla pro přístup apod.) Přijímáme a ukládáme veškeré údaje, které nám vědomě poskytnete při vyplnění jakýchkoli internetových formulářů na našich webových stránkách.

Poskytnutí osobních údajů můžete odmítnout, připravíte se tím však o možnost využít některé funkce našich webových stránek. Povinné údaje jsou označeny.

Collection of personal data

We store and process personal data for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law. We may continue to use the data we have collected from your personal data or that contains your personal data even after you have updated or deleted it. However, we cannot use this data in a way that could lead to the recognition of your identity. After the retention period for your personal data has expired, this data will be deleted. Once the data has been deleted, you cannot exercise your right to access, delete, correct, or transfer this data.

Processing and use of collected data

We collect and use some of your personal data to enable you to access our services and websites, or to comply with legal obligations. If you do not provide the data we require, we will not be able to provide you with the requested products or services. We collect some data directly from you through our websites. However, we may also obtain personal data about you from other official sources, such as the ARES application of the Ministry of Finance. The purposes for which the data obtained may be used include: operating and managing our websites and services, delivering products or services, improving products and services, creating and managing user accounts, responding to inquiries and providing support, sending administrative information, sending marketing communications and promotional materials, requesting user feedback, improving the user experience, publishing customer recommendations, enforcing terms and conditions and policies, responding to legal requests, and preventing harm.

The way your personal data is processed depends on your interaction with our websites, your location in the world, and the applicability of one of the following:

1. The provision of data is necessary for the performance of the agreement with you and/or any pre-contractual obligations arising from this agreement;
2. Processing is necessary for compliance with a legal obligation to which you are subject;

• The processing is related to a task carried out in the public interest or in the exercise of official authority vested in us;

1. Processing is necessary for the purposes of a legitimate interest pursued by us or a third party.
2. You have given your consent to the processing of data

Storage of personal data

Depending on your geographical location, your data may be stored in a country other than your own. We store and process data at our company headquarters. You have the right to familiarize yourself with the security measures we have taken to protect your data.

User rights

You may exercise certain rights in relation to the data processed. These rights include, in particular, your:

1. the right to withdraw your consent to the processing of your data that you have previously given;
2. the right to object to the processing of your data if such processing is carried out on a legal basis other than consent;

• the right to object to processing: If personal data is processed in the public interest, in the exercise of official authority vested in us, or for the purposes of a legitimate interest pursued by us, you may object to such processing by stating the reason that justifies your objection in your particular situation. In the case of processing for direct marketing, it is possible to object without giving a reason.

1. the right to be informed that we are processing your data, the right to receive notification of certain aspects of the processing, and to receive a copy of the data being processed;
2. the right to verify the accuracy of your data and request that it be updated or corrected;
3. under certain circumstances, the right to restrict the processing of your data. In such cases, we will not process your data for any purpose other than storage;

• under certain circumstances, the right to request that we delete your personal data;
• the right to receive your data in a structured, commonly used, and machine-readable format. If technically feasible, you have the right to request the transfer of data to another controller without any obstacles. This provision can be applied if your data is processed automatically and this processing is based on your consent, on a contract to which you are a party, or on pre-contractual obligations arising from this contract.

Exercising rights

Please direct all requests to exercise your rights to the contacts listed in this document. We will deal with your requests without delay and as soon as possible.

Invoicing and payments

We use third parties to help us process payments securely. These processors, as third parties, handle your personal data in accordance with their own privacy policies, which may or may not provide the same level of privacy protection as our privacy policy. We therefore recommend that you also familiarize yourself with the relevant privacy policies of third parties.

Product and service providers

We may enter into agreements with other companies to provide certain products and services. These service providers are not authorized to use or disclose any data except as necessary to perform the services requested by our company or to comply with legal requirements. For these purposes, we may only share personal data with third parties whose privacy policies are consistent with our company’s policies or with parties who agree to comply with our personal data policies. We will provide our service providers with the data they need to perform the tasks assigned to them, but we will not give them permission to use or disclose personal data for their own marketing or other purposes.

Third-party websites

Our website contains links to other websites that we do not own or manage. We are not responsible for the handling of your personal data on these websites. We urge you to exercise caution and review the privacy policies of these other websites.

Protecting children’s privacy

We do not knowingly collect personal data from children under the age of 13. If you are under the age of 13, please do not provide any personal data through our website or services.

If you have reason to believe that a child under the age of 13 has provided us with personal data through our website or services, please notify us at the contacts listed above. You may consent to the processing of your personal data after reaching the age of 16 or with the consent of your legal guardian.

Newsletters

We record your personal data, including your email address, name, and information about your interaction with the newsletter (when you open the newsletter and which links you click on) for the purposes of sending and optimizing direct marketing. If you are our customer, we do so out of legitimate interest, as we reasonably assume that you are interested in our news, for a period of 5 years from your last order. If you are not our customer, we will only send you newsletters based on your consent, for a period of 5 years from the date of consent.

In both cases, you can revoke this consent by using the unsubscribe link directly in the footer of each newsletter or by sending an email to [email protected].

We retain your personal data for the duration of the limitation periods, unless the law stipulates a longer period for their retention or we have specified otherwise in specific cases.

Cookies

When you browse our website, we record your IP address, how long you stay on the site, and which site you came from. We consider the use of cookies to measure website traffic and customize the display of web pages to be in our legitimate interest as a controller, as we believe that this enables us to offer you even better services.

Cookies for advertising targeting will only be processed with your consent.

Our website can also be browsed in a mode that does not allow the collection of personal data. You can disable the use of cookies on your computer in your internet browser.

Do Not Track feature

Some web browsers include a Do Not Track feature. This feature signals to the websites you visit that you do not want your online activities tracked. Tracking is different from using and collecting data in connection with websites. For these purposes, tracking means collecting data that can be used to identify a person, and this data is continuously collected from consumers who move between different websites when they visit or use individual websites or internet services. The way browsers transmit the Do Not Track signal is still not uniform. For this reason, this website is not yet equipped to interpret or respond to Do Not Track signals sent by your browser. However, we track personal data in limited quantities and within the framework of the principles described here.

Data security

We ensure the security of the data you provide to us on computer servers in a controlled and secure environment, where the data is protected from unauthorized access, use, or disclosure. We apply appropriate administrative, technical, and physical security measures to protect against unauthorized access, use, alteration, and disclosure of personal data entrusted to us and under our control. However, the security of data transmission over the Internet or wireless networks can never be fully guaranteed, so despite our efforts to protect your personal data, you must be aware that

1. in terms of security and privacy, the internet has limitations that are beyond our control;
2. complete security, integrity, and privacy cannot be guaranteed for individual or all data and information transferred between you and our website;

• Despite all our efforts, third parties may view or manipulate any data during its transfer.

Data security breach

If we learn of a breach of the security of our websites or the disclosure of user personal data to unaffiliated third parties as a result of external activity, which may include, among other things, security attacks or fraud, we reserve the right to take appropriate measures, including, among other things, investigation, reporting, notification of security authorities, and cooperation with those authorities. In the event of a data breach, we will make reasonable efforts to notify the individuals concerned if we believe there is a reasonable risk of harm to the user as a result of the breach, or if notification is otherwise required by law. If we decide to notify you, we will do so by email.

Disclosure of data for legal purposes

We will disclose any information we have collected, received, or handled if required or permitted by law, for example, to comply with a court order or similar legal process, or if we believe in good faith that disclosure is necessary to protect our rights, our safety, or the safety of others, to investigate fraud, or to respond to a government request. If we become a different business entity, for example, through a merger or acquisition by another company, or if we sell all or part of our assets, it is likely that your personal data and user account will be included in the assets that are transferred to the ownership of another company.

Changes and amendments

This Privacy Policy may be updated from time to time at our discretion. We will notify you of any material changes in the way we treat personal information. If a change occurs, we will update the date of the last change at the bottom of this page. At our discretion, we may also notify you of the change in other ways, such as through the contact information you have provided to us. Unless otherwise specified, any updated version of this Privacy Policy will take effect immediately upon posting of the revised policy. By using our website or services after the effective date of the revised Privacy Policy (or other action that will apply at that time), you agree to the changes. However, we will not treat your personal data in a manner that is materially different from the manner that was in effect at the time your personal data was collected without your consent.

Adoption of policies

By continuing to browse our website, you confirm that you have read these principles and agree to all of their terms and conditions. By using our website or its services, you agree to comply with these principles. Otherwise, you are not authorized to continue browsing our website or using its services.